A _____________ is a diagram that shows how an organisation creates value by connecting strategic objectives in explicit cause-and-effect relationships with one another in the financial,customer,internal-business-process and learning-and-growth perspectives.

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A strategy map is a diagram that illustrates how an organization can create value by connecting strategic objectives from different perspectives – financial, customer, internal-process, and learning-and-growth – in explicit cause-and-effect relationships. A balanced scorecard complements a strategy map by providing a set of performance measures that enable executives to monitor progress against the strategic objectives outlined in the strategy map. Diagnostic control and boundary control are management control systems that enable managers to monitor and control organizational behavior and performance.

A _____________ Is a Diagram That Shows How an Organisation