A(n) _____ is a promise to reward and compensate a customer if a service upset occurs during the service experience.
A) service guarantee
B) customer-contact requirement
C) service recovery
D) empowerment

Question

Quizplus · Accepted Answer

A service guarantee is a promise made by a company to compensate a customer if any service upset occurs during their service experience. It often includes a refund or a free service to make up for any inconvenience caused to the customer. This helps to enhance customer satisfaction and loyalty.

A(n) _____ Is a Promise to Reward and Compensate a Customer