In the context of the integrative case study of LensCrafters, which of the following statements is TRUE?
A) Each store has a visible low contact area.
B) LensCrafters' employees do not need service management skills.
C) Each store has a totally unique servicescape and layout that varies by location.
D) Low cost makes a long drive to LensCrafters worthwhile.

Question

Quizplus · Accepted Answer

According to the case study, each LensCrafters store has a visible low contact area where customers can browse and try on glasses without the assistance of an employee.

In the Context of the Integrative Case Study of LensCrafters