Ensuring that a hotel staff at the front desk addresses a guest by name is an example of a servicescape requirement.

Name: Ensuring that a hotel staff at the front desk addresses a guest by name is an example of a servicescape requirement.
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Servicescape refers to the physical environment of a service operation, including its layout, design, and ambiance, not to the personal interactions or service delivery methods such as addressing a guest by name.

Ensuring That a Hotel Staff at the Front Desk Addresses