Transferring material between two non-adjacent workstations, waiting for service, and requiring multiple approvals are examples of:
A) a value stream.
B) a process map.
C) non-value-added activities.
D) a service blueprint.

Question

Quizplus · Accepted Answer

These activities are all considered non-value-added because they do not directly contribute to the transformation of inputs into outputs that meet customer needs. Transferring material between non-adjacent workstations, waiting for service, and requiring multiple approvals are all forms of waste that should be minimized or eliminated in order to improve process efficiency and effectiveness. Value stream mapping and service blueprinting are tools used to identify and improve value streams and service processes, respectively, but they are not the best answer in this case because they do not specifically address non-value-added activities.

Transferring Material Between Two Non-Adjacent Workstations, Waiting for Service, and Requiring