The service-positioning matrix suggests that services should try to position themselves off the diagonal in order to achieve superior performance.

Name: The service-positioning matrix suggests that services should try to position themselves off the diagonal in order to achieve superior performance.
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Quizplus · Accepted Answer

The service-positioning matrix suggests that services should aim to position themselves on the diagonal, indicating a balance between service customization and standardization for optimal performance.

The Service-Positioning Matrix Suggests That Services Should Try to Position