Quality control of front-office operations in services uses the same techniques that are applied in manufacturing.

Question

Quizplus · Accepted Answer

Quality control in front-office operations of services requires different techniques than those applied in manufacturing. Services are intangible and involve direct interaction with customers, making it difficult to apply some of the methods used in manufacturing such as statistical process control. Quality control in services typically involves activities such as gathering customer feedback, employee training, and continuous improvement of processes.

Quality Control of Front-Office Operations in Services Uses the Same