Which of the following is NOT a key dimension of service quality?
A) Conformance
B) Tangibles
C) Empathy
D) Reliability
Correct Answer:
Verified
Q7: It takes fifteen minutes to complete a
Q8: _ measures the degree to which the
Q8: Which of the following is a quality
Q9: Which of the following is NOT a
Q10: Which of the following expressions is used
Q11: _ is the act of quantifying the
Q14: Dell's ability to provide a wide range
Q16: _ is the quantitative modeling of cause-and-effect
Q17: The triple bottom line (TBL or 3BL)
Q19: _ is the ability to provide goods
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents