The Service-Profit Chain model focuses on _____.
A) employees
B) costs
C) volume flexibility
D) equipment utilization

Question

Quizplus · Accepted Answer

The Service-Profit Chain model is a management framework that emphasizes the relationship between employees, customer satisfaction, and profitability. Therefore, the model focuses on employees as a primary driver of customer satisfaction and business profitability.

The Service-Profit Chain Model Focuses on _____