The balanced scorecard model uses the same categories as the Baldrige Award.

Question

Quizplus · Accepted Answer

The Balanced Scorecard typically focuses on four perspectives: Financial, Customer, Internal Business Processes, and Learning and Growth, while the Baldrige Award criteria encompass Leadership; Strategy; Customers; Measurement, Analysis, and Knowledge Management; Workforce; Operations; and Results, making their categories and focus areas different.

The Balanced Scorecard Model Uses the Same Categories as the Baldrige