With regard to the Lawn Care Company case study, which one of the following statements is TRUE?
A) If the Lawn Care Company adopts a service view of their business and adds an application service, one strategic option is to buy someone else's application service.
B) The current managers of the Lawn Care Company had complete control of their value chain.
C) If the Lawn Care Company adopts a service view of their business and adds an application service, resource scheduling becomes less important.
D) If the Lawn Care Company adopts a service view of their business and adds an application service, call centers become less important.

Question

Quizplus · Accepted Answer

If the Lawn Care Company adopts a service view of their business and adds an application service, one strategic option is to buy someone else's application service. This is because buying an existing service can save time and money, as well as provide expertise and resources that the company may not have. Resource scheduling remains important for such strategic option, and call centers may continue to play a role in customer service. However, the statement in option B is not entirely true since the managers may have limited control over some aspects of their value chain, such as supplier relationships and customer preferences. Option C is false as resource scheduling becomes even more important with the addition of a new service. Option D is also false as call centers can become more important for handling inquiries and support for the new application service.

With Regard to the Lawn Care Company Case Study, Which