Which of the following would NOT be included in a typical customer relationship management (CRM) system?
A) Market segmentation and analysis
B) Effective complaint resolution
C) Cross-selling goods and services
D) Supply chain inventory management

Question

Quizplus · Accepted Answer

Supply chain inventory management is not typically included in a CRM system. CRM systems are focused on managing and improving interactions with customers, whereas supply chain management is focused on managing the flow of materials, products, and information between parties involved in the production and delivery of goods and services.

Which of the Following Would NOT Be Included in a Typical