Perform a capacity analysis of the process given below. The numbers in parenthesis (#) are the time in minutes to complete one unit of work. Demand on the process averages 20 units per hour and each unit must be worked on by all four stages. Administrative clerk(s) do Stage A work. The assistant manager(s) do Stages C and D work and are cross-trained to do both jobs. The coding specialist(s) do Stage B work.
SHAPE \* MERGEFORMAT

-The process (throughput) capacity in units per hour for the four stage process, A to D, assuming 2 administrative clerks, 3 coding specialists, and 3 assistant managers on duty is _____.
A) less than 10 units per hour
B) more than 10 units but less than or equal to 20 units
C) more than 20 units but less than or equal to 30 units
D) more than 30 units but less than or equal to 40 units

Question

Perform a capacity analysis of the process given below. The numbers in parenthesis (#) are the time in minutes to complete one unit of work. Demand on the process averages 20 units per hour and each unit must be worked on by all four stages. Administrative clerk(s) do Stage A work. The assistant manager(s) do Stages C and D work and are cross-trained to do both jobs. The coding specialist(s) do Stage B work.
SHAPE \* MERGEFORMAT
  
-The process (throughput) capacity in units per hour for the four stage process, A to D, assuming 2 administrative clerks, 3 coding specialists, and 3 assistant managers on duty is _____.
A) less than 10 units per hour 
B) more than 10 units but less than or equal to 20 units 
C) more than 20 units but less than or equal to 30 units 
D) more than 30 units but less than or equal to 40 units

Quizplus · Accepted Answer

To calculate the process capacity, we need to identify the bottleneck stage, which is the stage with the lowest capacity.

Stage A: Admin clerks (2) complete 30 units per hour (60/2) 
Stage B: Coding specialists (3) complete 20 units per hour (60/3) 
Stage C and D: Assistant managers (3) complete 20 units per hour (60/3)

Therefore, the bottleneck stage is Stage B with a capacity of 20 units per hour.

Since each unit must go through all four stages, the overall process capacity is equal to the capacity of the bottleneck stage, which is 20 units per hour.

Since demand averages 20 units per hour, the process capacity is equal to demand, so the best answer is C: more than 20 units but less than or equal to 30 units.

Perform a Capacity Analysis of the Process Given Below