Which one of the following statements is TRUE?
A) The longer the moving average period (k), the better the forecasts for these case data.
B) A simple exponential smoothing alpha value equal to 0.01 provided the best forecast for these case data.
C) Service management skills are required for good customer service representative (CSR) performance.
D) The customers of the BankUSA Help Desk were residential, external customers.

Question

Quizplus · Accepted Answer

The statement about service management skills being required for good CSR performance is a generally accepted truth in the field of customer service. The other statements lack evidence and context to determine their truthfulness.

Which One of the Following Statements Is TRUE