Service firms frequently take their aggregate plans and disaggregate them down to the execution level as detailed frontline staff and resource schedules, job sequences, and service-encounter execution.

Question

Quizplus · Accepted Answer

Service firms often break down their aggregate plans into more detailed plans for the frontline staff and resources to execute. This includes detailed scheduling of staff and resources, job sequencing, and how to execute service encounters.

Service Firms Frequently Take Their Aggregate Plans and Disaggregate Them