Which of the following is NOT directly related to W. Edwards Deming?
A) A product or a service possesses quality if it enjoys a sustainable market.
B) Quality is free.
C) Higher quality leads to higher productivity and lower cost.
D) The Deming cycle consists of four stages: plan, do, study, and act (PDSA).

Question

Quizplus · Accepted Answer

"Quality is free" is a concept popularized by Philip B. Crosby, not W. Edwards Deming. Deming is known for his work on quality improvement processes, including the Deming Cycle (Plan-Do-Study-Act), and the idea that improving quality can lead to lower costs and higher productivity, but he did not coin the phrase "Quality is free."

Which of the Following Is NOT Directly Related to W