ISO 9000:2000 is best used by firms with formal quality systems as a means of refining their quality practices.
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Q44: ISO 9000:2000 definition of quality system standards
Q45: Empathy relates to the knowledge and courtesy
Q46: The Deming philosophy focuses on bringing about
Q47: To get top management's attention about quality
Q48: The term "six sigma" is based on
Q50: Costs of recalls and warranty claims are
Q51: Corporate sponsors who support Six Sigma activities
Q52: Zero Defects (ZD) is achieved by identifying
Q53: The Gap model helps managers to analyze
Q54: The costs associated with maintenance and inspection
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