Alex is injured and rushed to Care Hospitals for treatment.He spent 45 minutes at the hospital out of which he filled a form for 15 minutes,stood in the queue for 10 minutes,doctor treated him for 15 minutes,and payment time was 5 minutes.What is the service cycle efficiency for his visit?
A) 18.50%
B) 11.11%
C) 66.67%
D) 33.33%

Question

Quizplus · Accepted Answer

Service cycle efficiency is calculated as the ratio of value-added time to total cycle time. The value-added time is the time spent being treated by the doctor, which is 15 minutes. The total cycle time is 45 minutes. Therefore, the service cycle efficiency is (15/45) * 100% = 33.33%.

Alex Is Injured and Rushed to Care Hospitals for Treatment