R&D, production, and customer service are business functions that are all included as part of ________.
A) the value chain
B) benchmarking
C) customer relationship management
D) the supply chain

Question

Quizplus · Accepted Answer

The value chain is a framework that includes all the activities involved in producing and delivering a product or service to customers. R&D, production, and customer service are all parts of the value chain, which also includes marketing, sales, and logistics. Benchmarking is a process of comparing performance against competitors or industry standards, while customer relationship management is a strategy for managing customer interactions and relationships. The supply chain refers specifically to the process of sourcing materials and delivering finished products to customers.

R&D, Production, and Customer Service Are Business Functions That Are