Which of the following differentiates marketing from customer service?
A) Marketing is the process of promoting and selling products or services to customers or prospective customers, whereas customer service is the process of providing after-sales service to customers.
B) Marketing is the process of processing orders and shipping products or services to customers, whereas customer service is the process of providing additional information to customers about the product.
C) Marketing is the process of detailed planning, engineering, and testing of products and processes, whereas customer service concentrates on existing customers.
D) Marketing is the process of processing orders and shipping products or services to customers, whereas customer service is concerned with choosing the right customer for the product.

Question

Quizplus · Accepted Answer

Marketing involves promoting and selling products or services to customers or potential customers, while customer service is focused on providing support and assistance to customers after they have made a purchase. While both functions are important in ensuring customer satisfaction, they have different goals and methods.

Which of the Following Differentiates Marketing from Customer Service