________ is a philosophy in which management improves operations throughout the value chain to deliver products and services that exceed customer expectations.
A) Cost-benefit approach
B) Customer focus
C) Customer relationship management
D) Total quality management

Question

Quizplus · Accepted Answer

Total quality management is a philosophy that focuses on continuous improvement throughout the entire organization, from suppliers to customers, in order to deliver products and services that exceed customer expectations. It includes the use of data and statistical methods to identify and eliminate defects or other sources of variability in processes, as well as a focus on employee involvement and customer satisfaction.

________ Is a Philosophy in Which Management Improves Operations Throughout