________ aims to improve operations throughout the value chain and to deliver products and services that exceed customer expectations.
A) Total Quality Management
B) Innovation
C) Customer response time
D) Cost and efficiency

Question

Quizplus · Accepted Answer

Total Quality Management is a philosophy that aims to continuously improve all aspects of a business, including operations, products, and services, in order to exceed customer expectations. It emphasizes the importance of customer satisfaction and involves all employees in the process of quality improvement.

________ Aims to Improve Operations Throughout the Value Chain and to Deliver