Customer response time involves ________.
A) the speed it takes a customer to respond to an advertisement and place an order
B) the speed at which an organization responds to customer requests
C) the speed it takes to develop a new product
D) the speed it takes an organization to develop a Total Quality Management (TQM) program

Question

Quizplus · Accepted Answer

Customer response time refers to the time taken by an organization to respond to customer requests. It is the duration between the time when a customer requests some information or service from a company and when the company responds to the request. It is an important aspect of customer service and can impact customer satisfaction and loyalty.

Customer Response Time Involves ________