According to the Difficult Conversations Guide,which of the following is most important?

Question

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Asking yourself "what happened?" is the most important step in handling difficult conversations according to the guide. This helps you clarify the situation and understand the different perspectives of those involved. Once you have done this, you can then move on to identifying who is being difficult and learning how to deal with them. Utilizing neutral third parties and isolating triggers may also be helpful, but they are not as essential as understanding what happened.

According to the Difficult Conversations Guide,which of the Following Is