A hotel has the following organizational goal: Increase employee satisfaction.Which one of the following is the best performance measure of the organizational goal?
A) number of new employees trained
B) turnover rate of hotel employees
C) overall rating on employee service on guest satisfaction survey
D) percent of guests writing complaints about employees

Question

Quizplus · Accepted Answer

The turnover rate of hotel employees directly reflects employee satisfaction, as higher satisfaction typically results in lower turnover rates. Employees are more likely to stay at their jobs if they are happy and satisfied with their work environment, making turnover rate a relevant and effective measure of employee satisfaction.

A Hotel Has the Following Organizational Goal: Increase Employee Satisfaction