Total quality management seeks continuous improvement on product quality and analyzes performance using nonfinancial measures.

Question

Quizplus · Accepted Answer

Total quality management (TQM) is a management philosophy that emphasizes continuous improvement in all aspects of an organization, including product quality. TQM also uses nonfinancial measures such as customer satisfaction and defect rates to analyze performance and make improvements. Therefore, the statement is true.

Total Quality Management Seeks Continuous Improvement on Product Quality and Analyzes