Arlie Hochschild explains that companies typically
A)try to regulate the emotions of workers.
B)focus on behavior rather than emotions.
C)encourage the free expression of emotions.
D)All of these are correct.

Question

Quizplus · Accepted Answer

Hochschild explains that companies, particularly in the service sector, try to regulate the emotions of workers and create a certain emotional atmosphere, such as cheerful and friendly for customer service.

Arlie Hochschild Explains That Companies Typically