The local clinic employs a Hispanic receptionist, who is also used as an interpreter for the many non-English-speaking Latino patients who utilize the clinic. Members of the staff believe the patients should learn English, and they have refused offers from the receptionist to learn some basic phrases. Which behavior is the staff demonstrating about culturally competent care?

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2. A token minority staff is employed to aid patients who cannot speak English and the staff feels no need to change. This is cultural incapacity. Cultural destructiveness occurs when organization members believe others are inferior to the dominant culture and no attempt is made to promote cultural diversity in the workforce. Cultural blindness fails to recognize the differences among cultures and the influence of culture on health and health care. Cultural precompetence has the organization planning to be culturally competent but displays complacence based on minimal effort toward that goal.

The Local Clinic Employs a Hispanic Receptionist, Who Is Also