To apply the principles of operations management, managers need to understand people, processes, and technology.
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Q2: The greater the customer participation, the more
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Q8: A service encounter is any interaction between
Q22: Operations management is focused primarily on the
Q44: A customer benefit package (CBP) consists of
Q48: Both goods and services can be standardized
Q50: The demand for services is usually easier
Q51: Every job entails some aspect of operations
Q59: Customers and service providers often work together
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