Peripheral goods and services are not essential to a primary good or service.
Correct Answer:
Verified
Q8: A service encounter is any interaction between
Q12: Services always involve direct customer contact.
Q14: Service facilities must be physically located close
Q15: Moments of truth consist of one or
Q16: Employees who work in financial and accounting
Q46: A toothbrush is an example of a
Q48: Both goods and services can be standardized
Q50: The demand for services is usually easier
Q51: Every job entails some aspect of operations
Q57: Customer participation in manufacturing processes and activities
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents