Service management skills would include all of the following except
A)accounting and finance
B)knowledge and technical expertise about operations
C)marketing and cross-selling
D)human interaction

Question

Quizplus · Accepted Answer

Service management skills would not typically include accounting and finance as those are typically separate skill sets within an organization. The other choices listed, knowledge and technical expertise about operations, marketing and cross-selling, and human interaction are all important components of service management.

Service Management Skills Would Include All of the Following Except