Which of the following is not a principal issue in service encounter design?
A)facility location
B)customer contact behavior and skills
C)service provider selection, development and empowerment
D)service recovery and guarantees

Question

Quizplus · Accepted Answer

Facility location may be important for the overall success of a service business, but it is not a principal issue in service encounter design. Service encounter design focuses on optimizing the customer's experience during the interaction with the service provider, which mainly involves customer contact behavior and skills, service provider selection and development, and service recovery and guarantees.

Which of the Following Is Not a Principal Issue in Service