A(n) ____ is a promise to reward and compensate a customer if a service upset occurs.
A)service guarantee
B)customer contact requirement
C)service recovery
D)empowerment

Question

Quizplus · Accepted Answer

A service guarantee is a promise made by a company to reward and compensate a customer if a service upset occurs. This guarantees customer satisfaction and builds trust between the customer and the company.

A(n) ____ Is a Promise to Reward and Compensate a Customer