Anita Ramirez,a florist,sends e-mails to customers to make sure that the flowers they ordered were fresh and delivered on time.Anita is most likely engaging in:

Question

Quizplus · Accepted Answer

Anita is engaging in relationship selling. This involves building long-term relationships with customers, focusing on understanding their needs and providing ongoing support and communication. By sending follow-up emails, Anita is showing her customers that she cares about their satisfaction and wants to maintain a positive relationship with them.

Anita Ramirez,a Florist,sends E-Mails to Customers to Make Sure That