A Nike salesperson is informed by a retailer that ten pairs of shoes are damaged and cannot be sold.After looking at the merchandise,the salesperson determines the damage occurred during the packaging process.What should the Nike salesperson do to handle this situation?

Question

Quizplus · Accepted Answer

The best choice would be to return the damaged merchandise and provide a refund to the retailer. Since the damage occurred during the packaging process and was not a result of any actions taken by the retailer, it would be the responsibility of the manufacturer (Nike) to handle the situation by taking back the unsalable inventory and offering a refund. This approach would demonstrate good customer service and help maintain a positive relationship with the retailer.

A Nike Salesperson Is Informed by a Retailer That Ten