As the sales rep for Electrolux appliances plans her activities for the next week,she is establishing a certain day and time to visit each customer's place of business.She is engaged in the process of:

Question

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The process being described is scheduling, as the sales rep is determining specific days and times to visit each customer's place of business. The other options (networking, customer time allocation, customer sales planning, and routing) do not fully capture the nature of the rep's activity.

As the Sales Rep for Electrolux Appliances Plans Her Activities