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Match the Following Measurements of Performance with Appropriate Balanced Scorecard

Question 152

Matching

Match the following measurements of performance with appropriate balanced scorecard perspectives

Premises:
Customer satisfaction rating
Product costs
Labor hours per order
Cash flow
Employee turnover
Net income
Cycle time
Number of patents
Responses:
Financial
Customer
Internal process
Innovation/learning

Correct Answer:

Customer satisfaction rating
Product costs
Labor hours per order
Cash flow
Employee turnover
Net income
Cycle time
Number of patents
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