Since the features and functions of complex products like CRM or ERP are not easy to identify, ________ is a major task when implementing enterprise systems.
A)virtualization
B)encapsulation
C)gap identification
D)data duplication

Question

Quizplus · Accepted Answer

Gap identification refers to the process of identifying the differences between the current business processes and the functionality offered by the enterprise system. Since CRM and ERP are complex products with numerous features and functions, it can be difficult to determine which components are needed and how they should be implemented. Gap identification helps organizations ensure that they are getting the most out of their investment in enterprise systems by tailoring the software to their specific needs. Therefore, it is a major task when implementing enterprise systems. Virtualization, encapsulation, and data duplication are not relevant to this particular issue.

Since the Features and Functions of Complex Products Like CRM