Andrea, the floor supervisor at a call center, calls Bryan, a call attendant, to her office. She reports observing a few critical omissions in his calls, a finding supported by recent employee ratings. Andrea discusses with Bryan a few ways to improve his productivity. Bryan feels that Andrea is overreacting. Which of the following is a valid observation of this scenario?
A)Andrea failed to express an unpopular viewpoint.
B)Bryan needs to learn to receive feedback.
C)The office lacks a communication system.
D)Bryan is self-managing and requires low supervision.

Question

Quizplus · Accepted Answer

Andrea is providing feedback to Bryan, which is an essential aspect of professional development. Bryan needs to learn how to receive feedback constructively and not take it personally. Andrea may need to provide more specific examples to help Bryan understand the omissions better. The other options are not relevant to the scenario.

Andrea, the Floor Supervisor at a Call Center, Calls Bryan