An organization that has a workforce made up mainly of sales clerks and automobile repair technicians should focus on
A)creating a customer-responsive culture.
B)stabilizing wages.
C)improving operations.
D)streamlining operations.
E)changing its business plan.

Question

Quizplus · Accepted Answer

Since the workforce consists mainly of sales clerks and automobile repair technicians, it is essential to create a customer-responsive culture. As the primary point of contact with customers, they need to be able to understand the needs and desires of customers and be able to provide satisfactory solutions to their queries. This will help in building positive relationships with customers and generating repeat business.

An Organization That Has a Workforce Made Up Mainly of Sales