Allan's boss asked for a report on the customer who received the wrong merchandise and then decided to cancel her order as a result.Allan sent his boss a memo that left out some key facts that would have pinned the blame on his best friend.Allan has thus engaged in
A)selective perception.
B)defensiveness.
C)filtering.
D)decoding.
E)kinesics.

Question

Quizplus · Accepted Answer

Filtering involves purposely leaving out or manipulating information being conveyed, which is exactly what Allan did in this scenario. Selective perception is the tendency to interpret information in a way that confirms one's pre-existing beliefs, defensiveness is a response to perceived criticism, decoding refers to the process of interpreting the message being received, and kinesics refers to nonverbal communication.

Allan's Boss Asked for a Report on the Customer Who