When dealing with prickly people,William Ury suggests we
A) use avoidance techniques.
B) change face-to-face confrontation into side-by-side problem solving.
C) change side-by-side confrontation into face-to-face confrontation.
D) use demand-withdrawal techniques.

Question

Quizplus · Accepted Answer

William Ury suggests changing face-to-face confrontation into side-to-side problem solving when dealing with prickly people. This approach shifts the focus from attacking each other to attacking the problem, and allows both parties to work towards finding a mutually beneficial solution. Avoidance techniques (A) and demand-withdrawal techniques (D) are not productive approaches to resolving conflicts, while changing side-to-side confrontation into face-to-face confrontation (C) can incite more hostility and make the situation worse.

When Dealing with Prickly People,William Ury Suggests We