If you find that you are criticizing the speaker rather than focusing on the message,how can you overcome this barrier?
A) mentally summarize the message
B) focus on the message rather than the messenger
C) eliminate environmental distractions
D) use self-talk to manage emotions

Question

Quizplus · Accepted Answer

Focusing on the message rather than the messenger is the best way to overcome this barrier. It allows you to fully understand and comprehend the message being conveyed without being distracted by personal biases or opinions of the speaker.

If You Find That You Are Criticizing the Speaker Rather