Of the four performance perspectives of the balanced scorecard model, which is most relevant to operations managers?
A)financial
B)customer
C)innovation and learning
D)internal

Question

Quizplus · Accepted Answer

The internal perspective is the most relevant to operations managers as it focuses on the internal processes and operations necessary for achieving the organization's goals. This perspective includes metrics related to operations efficiency, quality, and productivity, which are key concerns for operations managers. The other perspectives (financial, customer, and innovation and learning) are also important for overall organizational performance, but may not directly relate to the day-to-day operations management responsibilities.

Of the Four Performance Perspectives of the Balanced Scorecard Model