The service-profit chain model
A)is based on a set of cause-and-effect linkages
B)is only focused on internal performance
C)was designed first for manufacturing organizations
D)is focused on equipment utilization

Question

Quizplus · Accepted Answer

The service-profit chain model is based on a set of cause-and-effect linkages, which means that each chain links together and affects the other. It is not only focused on internal performance but encompasses external factors as well. It was originally designed for service organizations, not manufacturing organizations. Lastly, the model is not focused on equipment utilization.

The Service-Profit Chain Model