Considering the work force component of infrastructure, which term does not fit with the others in a service environment?
A)Customer contact skills
B)Cross-training
C)Task-oriented
D)Empowered

Question

Quizplus · Accepted Answer

The other three terms are all related to customer service and empowering employees to handle customer interactions effectively. "Task-oriented" does not necessarily relate to customer service skills, and may instead refer to specific job requirements or duties.

Considering the Work Force Component of Infrastructure, Which Term Does