The design of a service cannot be done independently from the "process" by which the service is delivered.

Question

Quizplus · Accepted Answer

The design of a service and the process by which the service is delivered are interdependent. The design of the service must align with the process by which it will be delivered to maximize efficiency and effectiveness. Therefore, the design of a service cannot be done independently from the process.

The Design of a Service Cannot Be Done Independently from the "Process