Service design must be addressed from two perspectives-the service delivery system and the service encounter.
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Q75: While improving reliability by adding redundant components,
Q76: Design for manufacturability (DFM) includes practices such
Q77: In designing a service-delivery system, a good
Q78: The simpler the product design, the better
Q79: Customer requirements that are expressed in a
Q81: Describe the market introduction/deployment step of an
Q82: Implicit service guarantees are always in writing.
Q83: The servicescape refers to the place where
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Q85: Summarize the process of designing goods and
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