Ensuring that hotel staff at the front desk address a guest by name is an example of a servicescape requirement.

Name: Ensuring that hotel staff at the front desk address a guest by name is an example of a servicescape requirement.
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Question

Quizplus · Accepted Answer

A servicescape refers to the physical environment where a service is delivered, not the behavior or actions of the staff. Addressing a guest by name is a service interaction or customer service practice, not a servicescape requirement.

Ensuring That Hotel Staff at the Front Desk Address a Guest