Quality management includes how goods and services are designed, rather than simply how quality is assured during the manufacturing or service-delivery process.
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Q22: A _ graphically displays the relationships between
Q23: Which one of the following statements is
Q24: The most relevant definition of quality for
Q25: A flash drive that fits only one
Q26: Machine downtime is an example of which
Q28: Performance standards in services are analogous to
Q29: In reference to quality cost classifications, activities
Q30: A tool used to show the frequency
Q31: Cause-and-effect diagrams would help most in which
Q32: Which of the following is most closely
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